Shipping Policy

At LumaDress, we aim to provide a clear and consistent shipping experience. This policy explains how orders are processed, shipped, and delivered.

Order Processing Time

Orders are typically processed within 2 business days after payment is confirmed.

Our daily order cut-off time is 5:00 PM (EST). Orders placed after this time will be processed on the next business day.

Processing includes order verification, quality checks, and preparation for shipment.

Shipping Regions

We currently ship within the United States only.

Shipping is available to the continental United States.
We do not ship to Alaska, Hawaii, Puerto Rico, U.S. minor outlying islands, or military addresses (APO/FPO).

Shipping Time

Estimated delivery time is approximately 15–20 business days after dispatch.

Delivery times may vary due to customs inspections, holidays, weather conditions, or carrier delays.

Shipping Costs

Shipping fees are based on the total order amount:

Shipping is available only within eligible regions in the United States.

Order Tracking

Once your order has been shipped, a tracking number will be provided via email.

You can track your order here:
https://www.17track.net/en

Customs, Duties, and Taxes

Any applicable customs duties, import taxes, or additional fees are the responsibility of the customer.

These charges may be required upon delivery and are determined by U.S. import regulations. The exact amount may vary.

LumaDress does not collect or control these charges. They are imposed by local authorities and paid directly by the recipient.

Shipping Issues and Delays

If your order is delayed beyond the estimated timeframe, please contact our support team for assistance.

Important Notes

Please ensure your shipping address is accurate at checkout. Incorrect information may result in delays or failed delivery.

Shipping timelines are estimates and not guaranteed.

All orders are fulfilled and shipped from our warehouse in China.

Contact Information

• Address: Building 13, 3rd Floor, 4th Floor, and 5th Floor, Shuangchuang Industrial Park, No. 18-3-35, Xincheng Avenue, Economic Development Zone, Lai'an County, Chuzhou City, Anhui Province, China
• Email: service@lumadress.com
• Phone: (786) 393-8232
• Hours: Monday–Friday, 9AM–8PM EST