Privacy Policy

Last updated: May 6, 2026

At LumaDress, we take your privacy seriously and are committed to handling your personal information in a responsible and transparent way. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

By accessing or using our website, you agree to the practices described in this policy.

Information We Collect

When you place an order, contact us, or interact with our website, we may collect personal information such as your name, email address, phone number, billing and shipping address, and other details necessary to complete your transaction.

We may also automatically collect certain technical data when you browse our site, including your IP address, browser type, device information, and general usage data. This helps us understand how visitors use our website and allows us to improve functionality over time.

We do not collect personal information as the primary purpose of operating our website. Information is only collected when necessary to provide our services.

How We Use Your Information

The information we collect is used for purposes such as:

Processing orders, payments, and deliveries
Communicating with you regarding your order or inquiries
Improving website performance and user experience
Providing customer support when needed

We do not sell, rent, or trade your personal information to third parties.

We will not use your personal data or images for advertising purposes without your prior consent.

Consent

When you provide personal information to complete a transaction, verify your payment, arrange delivery, or request a return, you are consenting to our collection and use of that information for those specific purposes.

If we request your information for any additional purpose, such as marketing communications, we will ask for your consent or provide you with an option to decline.

You may withdraw your consent at any time by contacting us.

Payment Security

Our website uses SSL (Secure Socket Layer) encryption to protect your personal and payment information during transmission. Pages that handle sensitive data, such as payment details, are secured using this technology.

All payments are processed through PayPal. LumaDress does not store or directly process your full financial information. Payment data is handled securely by PayPal in accordance with their security standards.

Data Protection

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, or disclosure. While no method of transmission over the internet is completely secure, we follow widely accepted industry practices to safeguard your data.

Third-Party Services

We may rely on third-party service providers, such as payment processors and logistics partners, to help operate our business. These providers only receive the information necessary to perform their functions and are expected to handle data in accordance with their own privacy policies.

We encourage you to review the privacy policies of these third-party services, as their practices may differ from ours.

Cookies and Advertising

Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic.

We may also use tools such as Google Ads to display relevant advertisements based on general browsing behavior. These tools do not identify you personally.

You can manage or disable cookies through your browser settings.

Age Requirements

Our services are intended for adults or individuals using the website with the consent of a parent or legal guardian.

We do not knowingly collect personal information from individuals under the age of 16. If we become aware that such information has been collected without appropriate consent, we will take steps to delete it and prevent further collection.

By using this website, you confirm that you have reached the age of majority in your jurisdiction, or that you are using the site under the supervision of a legal guardian.

Your Rights

You may have the right to access, update, or request deletion of your personal information, depending on applicable laws. If you have any questions or requests related to your data, you can contact us using the information below.

Contact Information

Address: Building 13, 3rd Floor, 4th Floor, and 5th Floor, Shuangchuang Industrial Park, No. 18-3-35, Xincheng Avenue, Economic Development Zone, Lai'an County, Chuzhou City, Anhui Province, China
Email: service@lumadress.com
Phone: (786) 393-8232
Hours: Monday–Friday, 9AM–8PM EST